Tuesday, November 02, 2010

How stable are Cox, Comcast, Verizon? Response to a Cox TV ad.

I saw a television broadcast ad on ABC this morning for Cox high speed cable, in some areas of northern Virginia (Falls Church and much of Fairfax). A customer said that in twenty years he had only one Internet outage, and that since he worked at home, stable Internet was important to keeping his job.

In other areas in northern Virginia, Comcast is available. It’s hard for me to believe that any provider could achieve the stability claimed. When exposed to the elements, outdoor splitters tend to weaken, leading to stalls in the connection, which go away when the splitters are replaced by technicians (typically after 2-3 years outdoors). Cable modems and routers sometimes drop because of household voltage fluctuations, but these be controlled by plugging modems and routers as well as computers themselves into UPS’s.

Some people around have gotten Verion FIOS, and the word on the street for stability has been favorable. I welcome comments on the stability of various cable and FIOS providers.

No comments: