Thursday, March 27, 2008

Verizon says cable companies make switch to FIOS disruptive and cumbersome

Verizon, which has been aggressively promoting fiber optic cable, Internet and phone in many neighborhoods, is claiming that existing cable companies often cause roadblocks, causing cumbersome cancellation procedures that can leave potential subscribers with no service at all for some number of days until they can get reconnected. This obviously would not be acceptable to many people contemplating a change. Verizon wants the right to disconnect existing cable service at the request of the customer at the time it connects its own. It has asked the Federal Communications Commission for permission to perform these kinds of disconnection.

The story by Cecilia Kang is “Verizon asks FCC to help ease switches from cable,” page D02 in the Business Section, The Washington Post, March 27, 2008, link here.
Obviously, this is a customer service issue that can have a major effect both on consumers and on small home-based businesses that would use a broadband service

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